True Colours Facilitators    Tanya Harris            Debbie Carr  The True Colours system is a logical, easy to use methodology that quickly identifies areas of individual development that can be improved to consistently achieve success. The foundation of our workshops draws on the True Colours methodology. We blend this methodology with the latest research, theory and practical application within key areas to ensure content is up to date with the latest research in business studies, education and human behaviour. IMPORTANT NOTE: True Colours is not a methodology that boxes people, rather it explains a blend of colours that influences a person’s behaviour, decisions, values and needs at any given moment in time. In its simplest form there are 24 different blends of behaviours, yet the philosophy can go far deeper than initially thought which you will discover when you use our suite of workshops. Contact us now to discuss your development needs. Why Colours? Research shows that people connect and recall colour rather than highly technical formulas, symbols, words, and numbers generally associated with behaviour/personality/learning theory. This is one reason why True Colours will have an immediate impact on the whole organisation. True Colours offers a tool that can be easily digested with everyone in your business and when everyone is involved then you have the ability to influence your culture. Colour has been used to shape and describe our habits, our values, and our feelings throughout the ages. Research into the physiological effects of colour has shown that it truly has an impact on our lives, often in unconscious ways. After reviewing the research data, colours for True Colours was chosen for their direct association with the psychological and physiological needs of people. Blue represents calm. Contemplation of this colour pacifies the central nervous system. It creates physiological tranquillity and psychological contentment. Those with Blue as a Primary Colour value balance and harmony. They prefer lives free from tension... settled, united, and secure. Blue represents loyalty and a sense of belonging, and yet, when friends are involved, a vulnerability. Blue corresponds to depth in feeling and a relaxed sensitivity. It is characterised by empathy, aesthetic experiences, and reflective awareness. The colour of inspiration, sincerity and is often the chosen colour by conservative people. Using Blue to relax will encourage feelings of ommunication and peace. Blue is vital to the success of any organisation as it promotes teamwork, communication, loyalty, motivation, support, customer service and the importance of people working together, without these traits you may have a team that pushes their own agenda before that of their team and business goals. Gold is the body's natural perceptions. It represents a need to be responsible, to fulfil duties and obligations, to organise and structure our life and that of others. Those with Gold as a Primary Colour value being practical and sensible; they believe that people should earn their way in life through work and service to others. Gold reflects a need to belong through carrying a share of the load in all areas of living. It represents stability, maintenance of the culture and the organisation, efficiency, planning and dependability. It embraces the concepts of home and family with fierce loyalty and faithfulness. Gold is vital to the success of any organisation, it provides a clear structure and process that needs to be followed to achieve goals. Loyal, stable, focused, dedicated and hardworking without these traits your company may lose focus. Green expresses itself psychologically, the human will in operation shows persistence and determination. Green is an expression of firmness and consistency. Its strength can lead to a resistance to change if it is not proven that the change will work or is warranted. Those with Green as a Primary Colour value their intellect and capabilities above all else. Comfort in these areas creates a sense of personal security and self-esteem. Green characteristics seek to increase the certainty of their own values through being assertive and requiring differences from others in intellectual areas. They are rarely settled in their countenance, since they depend upon information rather than feelings to create a sense of well-being. Green expresses the grounding of theory and data in its practical applications and creative constructs. Green is vital to the success of any organisation, logical, conceptual, improver, fact finder, change agents. Green helps your business fine tune current processes that may hinder performance, without green your business may not have the ideas and creative goals to progress and keep moving forward. Orange represents energy, action, consuming physiological potency, power, and strength. Orange is the expression of vital force, of nervous and glandular activity. Thus, it has the meaning of desire and all forms of appetite and craving. Those with Orange as a Primary Colour feel the will to achieve results, to win, to be successful. They desire all things that offer intense living and full experience. Orange generates an impulse toward active doing: sport, struggle, competition and enterprising productivity. It stimulates enthusiasm and creativity. Orange means vitality with endurance. In temporal terms, orange is the present. Orange is vital to your business success, it provides the optimistic positive attitude that keeps the energy of your people and your team flowing. Action orientated, fun, high energy without orange you business may lack the positive attitude that keeps your workforce motivated.

Social/Emotional Theory Workshops   Workshop 1 - Communication Skills           DISCOVER YOUR TRUE COLOURS This Workshop: Takes behaviour identification theories and distils them into a practical, user-friendly tool that is easy to apply to real-life situations. This action-packed workshop helps staff to explore their own individual strengths and stresses which leads to respecting and appreciating the differences in others. It lays a foundation for excellence in communications, teamwork, leadership and sales. Outcomes Build a workplace that embraces diversity Enrich the relationship between staff members Empower people to take action by gaining insight into what motivates them Become a strong, confident communicator - vital for all successful teams and sales people Learn to control your own success and unleash your full potential Accelerate performance Workshop 2 - Attitude and Performance   YOUR SUCCESS IS A MATTER OF ATTITUDE This Workshop: Presents proven, powerful strategies that identify exactly what, why and how you need to change to create a powerful mind set. Get ready to fast track your workforce to new heights in personal achievement and accelerated performance. Outcomes Build business confidence and credibility Quickly identify and eliminate the attitudes that hold you back Control thoughts, feelings and actions Build a foundation that allows you to succeed when the going gets tough Workshop 3 - Building Resilience HOW TO MANAGE STRESS, REDUCE CONFLICT AND STAY COOL UNDER PRESSURE This Workshop: Identifies the blend of traits that make up your unique personality, and then helps you discover how these characteristics have an impact on how you interpret a situation. Whether your challenges are frustrating or exciting, they can cause stress and conflict. What frustrates one person can energise and motivate another. In this workshop you will learn how to constructively manage stress and conflict and understand the triggers that cause you stress. Outcomes Eliminate communication breakdowns, power-plays, and bickering between staff members Get to the root of the problem instead of just dealing with the symptoms Discover ways to control your emotions Learn techniques for managing different personalities when extremely stressed Explore the benefits of listening and learn how to give constructive feedback Resolve conflicts and build harmonious relationships Customer Service Theory Workshops Workshop 4 - The Sales Game WHY SOME PEOPLE ARE SO SUCCESSFUL AT WINNING BUSINESS   This Workshop: Winning new customers and increasing sales from existing ones is easier than you think. This workshop allows you to put the pieces of the sales puzzle together. Follow this sequential process (as shown in the steps below) connect with your customers, undercover their needs and then provide a solution that solves their problems. Follow this process and you will repeatedly achieve success. 1.   Prework, research your client 2.   Call plan, connect with your client 3.   Meeting, build rapport 4.   Discovering, uncover their needs, access multi levels of questioning 5.   Confirming, clarify their needs, question again 6.   Selling, sell your company and its history 7.   Selling, sell your product/service and its success 8.   Commit, handle objectives and negotiate the sale 9.   Confirm order, process order and set an agenda 10.  Reflect, analyse your success and improve your skill set 11.  Service, align internal and external resources 12.  Future opportunities, up, cross, multi sell and ask for referrals Outcomes Merge relationship skills with selling skills   Develop stronger, longer-lasting relationships with your customers   Use a communication process, structure, skill set and common methodology for planning, managing and following up on a sale   Access a conceptual framework that turns selling from an occupation into a profession   Uncover opportunities that may not have previously existed   Tailor your solutions to meet your clients needs   Set yourself apart from your competition, make more sales and more money Workshop 5 - Presentation Skills                        MAXIMUM IMPACT This Workshop: There are five aspects we must deal with at the same time when preparing and delivering presentations. Failure to pay attention to all of these can result in an ineffective presentation. Failure to equally focus attention on all areas can result in disaster; the key is to maintain a balance. Following these aspects will result in increased credibility, instant rapport, an influential message and long term success. Outcomes You will learn to research, design and perform in these 5 key areas: Planning the objectives that fulfil your audiences needs   Deliver with personal style that ensures maximum impact   Maintain a focused message that is easy to understand, digest and recall   Effective discussions and handout material that instigate the response that you desire Evaluate your performance and fine tune for future success Workshop 6 - Excellent in Service                    A CUSTOMER FOR LIFE This Workshop: Outstanding customer service is about people and relationships, communication, self-confidence, attitude and trust. This unique training workshop merges the essential elements required for customer service success. The techniques used within apply in all customer contact situations. It offers a structure, a skill set, and a common language that has the potential to transform your entire sales and service culture. Objectives Understand the importance of providing service that consistently exceeds customer expectations   Better understand the powers and expectations of both external and internal customers   Sharpen your current listening skills and recognise when your customers are disguising what they really mean   Recognise circumstances that give rise to Telling Tension -- the compelling desire to talk   Recognise the customer questions, assess their needs and learn how to best respond   Understand the severity of complaints distinguish between blue, gold, green and orange complaints and deal with each appropriately to reduce sabotage and customer alienation.   Assess each customer’s service expectations in order to exceed them and by understanding common customer mindsets   Portray professional problem solving skills that encourages customers to work more co-operatively with you Team Performance Theory Workshops Workshop 7 - Leadership and Motivation VALUE, MOTIVATE AND INSPIRE YOUR WORKFORCE This Workshop: How do leaders unlock the personal motivations of so many different personalities? Leaders who acknowledge the differences in internal drivers and incentives are more equipped to motivate staff towards success. Learn how to tune into underlying needs and communicate in a way that inspires staff to strive for excellence. This workshop will help you instil energy and excitement into the people you want to influence. Productivity will increase, customer satisfaction will improve and employee engagement will rise. Watch how everyone starts to contribute and make improvements. Outcomes Define the many dimensions of leadership   Discover what is important to you as a leader   Recognise how you help shape the culture of your organisation   Use inspirational leadership qualities that create other leaders   Understand and access the power, influence and politics of successful leadership   Recognise the natural strengths of team members and adapt their roles to suit   Meet the challenge of today's team-oriented workplace   Explore ways to encourage active leaders at all levels in the organisation Workshop 8 - Team Building HOW TO ACCOMPLISH MORE AS A TEAM THAN YOU EVER THOUGHT POSSIBLE This Workshop: Think of the people with whom you interact throughout your day… from customers to co-workers. Do you find you can interact with some better than others? Do you ever feel misunderstood or unappreciated? Understanding the way in which different personalities approach work within the 5 stages of team development and accessing the skills to work rapidly toward the performing stage is a key ingredient to team success. Instead of tolerating certain behaviours, being a victim, or placing blame, you will be able to welcome diverse styles as you recognise the value of their input and the power of working together. No matter what stage your team is at, this workshop will benefit you and your team by bringing everyone into alignment. Objectives Demonstrate the power of teamwork Identify how individuals True Colours are expressed in teams Identify and fast track the traits of a successful team and the stages of team development Understand how participants True Colours impact group and individuals goals and achievements Identify roles as Team Members and Team Leaders Value and manage controversy and conflicts and see it as an opportunity to grow rather than hold back Identify team’s colour profiles and the pitfalls and pathways to success Build a vision that all members are motivated to work towards Expand communications skills to strengthen teams through trust and support